Privacy Policy

Last Updated: October 2026

1. Introduction

Resorts World Palace Hotel ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy informs you as to how we look after your personal data when you visit our website (resortsworldpalacehotel.com), visit our physical hotel and casino at 24 St Andrew Square, Edinburgh, and tells you about your privacy rights and how the law protects you, in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. The Data We Collect About You

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

Identity Data: first name, last name, username or similar identifier, title, date of birth (for age verification to access casino facilities), and photographic ID.
Contact Data: billing address, email address, and telephone numbers.
Financial Data: bank account and payment card details (processed securely via our payment gateways).
Transaction Data: details about payments to and from you and other details of products and services you have purchased from us, including gaming history required for regulatory compliance.
Technical Data: internet protocol (IP) address, your login data, browser type and version, time zone setting and location.

3. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

Where we need to perform the contract we are about to enter into or have entered into with you (e.g., booking a room).
Where it is necessary for our legitimate interests and your interests and fundamental rights do not override those interests.
Where we need to comply with a legal or regulatory obligation, such as age verification and anti-money laundering checks required by the UK Gambling Commission.

4. CCTV and Surveillance

For the security of our guests, staff, and to ensure the integrity of casino gaming, extensive CCTV surveillance is in operation throughout the public areas and gaming floors of Resorts World Palace Hotel. This footage is recorded and stored securely, and may be shared with law enforcement agencies or regulatory bodies if required by law.

5. Data Security and Retention

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

6. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to request access, correction, erasure, restriction, transfer, to object to processing, to portability of data and (where the lawful ground of processing is consent) to withdraw consent. To exercise any of these rights, please contact our Data Protection Officer at privacy@resortsworldpalacehotel.com.